Merchant of Magic Customer Service Feedback

Merchant of Magic Customer Service Feedback

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Customer Feedback about the service at The Merchant of Magic. Please feed free to leave us a review on this page.

 

Choosing a good magic shop to give you support and advice, as well as providing the best selection of magic props and tuition is key to your success as a magicians. The Merchant of magic takes this very seriously, and constantly asks for customer for feedback and reviews. Here are the results from our most recent customers:

 

'This Merchant of Magic has not only supplied me with quality products, but has also supplied me with valuable information to use the products to the best of my ability when performing. The blogs are priceless as the info comes from professionals and real world performances. Helped me a lot, thanks guys!' - Darrel Cooke

 

'DUDE you actually replied that fast??? Where has this website been all my life!
I have to honestly say i will never shop at ********* or ******* magic EVER again, not only is your selection far superior, but the price is so much better even though you are out of the country, the effect I purchased was not even joking like 30 dollars (US) cheaper than ******* and your customer service is exceptional you have made this performer so very very happy and have earned yourself a lifetime customer. Thank you for being so great and helping keep this precious art of magic, so alive and happy' - Enrique Cervantes

 

'I don't think 19000 Facebook likes doing justice to how supportive and diverse a magic shop you are. All the free tutorials are helpful, and humbling. Little features that genuinely expand insight into practical magic. Cheers MoM - Jordan Nuttall

Merchant of Magic is by far the best magic shop in the United Kingdom. Actually, scrap that, it's the best magic shop in the world. I ordered my package at 1pm and it has just said its dispatched! Amazing, thank you so much! - Joe Chamberlain

 

'I give your company 100% for effort. 100% of business practice, customer relations, value, etc. etc... I find that Merchant of Magic has slowly, almost become.... in fact, has become my default first line of interest.' - J. W. Cunningham

Good Customer Service from the magic shop

Sample size: 1531 customers that had recently placed an order responded.

'The person who I spoke to on the phone was fantastic. He was an amazing help providing information on the different magic sets that were available and the delivery was also exceptionally quick.' - Lisa Miller

 

'Excellent customer service and well priced products, I have never been let down A+' - Thomas Hughes

 

'I found Magic Shop to be excellent, the ease and simplicity of it all from ordering to delivery was second to none. Especially liked the up to date emailing from them telling me how my order was progressing. Keep up the good work - Ian John Bird

 

'We telephoned the magic shop for guidance for a gift for an experienced 11 year old magician. We were guided to the Street Magic set which has proved to be a big hit and completely on target for the level of our young magician. Well done!' - Sarah Meares

 

'Can I just say how much of a pleasure it is dealing with The Merchant of Magic! I get things from a couple of UK magic shops, but now I'd say 80% of all my magic shopping is done through you guys, simply because the service is impeccable! The website is so simple to use, delivery is speedy and any time I've phoned up, I've had fantastic advice given to me and a really personable service over the phone. It's things like this that keep me coming back and spending more money!
Thanks again and I look forward to more encounters with you throughout the year!'
- Alex James Preston

 

Recommended Magic Shop

Sample size: 1531 customers that had recently placed an order responded.

'I spoke to Ben Williams yesterday regarding a few products etc and had a conversation for nearly an hour and a half. I must say the advice I received and everything was terrific! Great guy and very very helpful. Thank you very much.' - Niresh Satkunarajah

 

'Thanks Guys.  Good tips as always. The magic blogs are great as well. - Joe O'Hara

 

'Brilliant, thanks Dominic and team! Fantastic service, I'll be back soon!' - Chris Salisbury

 

'I just wanted to say a big thank you to the Merchant of Magic. So far you are the best site I have found. The quality of the items are always in perfect condition, and your delivery service is unbelievable, I ordered something from another site, and while waiting for 3 weeks for
it to get delivered, I ordered something from you and received it within 2 days.. I'm still waiting for the package from another shop that I ordered last month!' - Louis Stroud

 

'Thank you so much for your advice through these emails & some advice. I have had from phone calls with your team!' - Colin Reid

 

'I just wanted to say thank you for the free help, it seems your company really care about the actual customer and not just getting their money.' - Jamie Bullough

 

'I received my order. I have performed close up magic for many years, and I'm really satisfied! I will be ordering again from your website'. - Mikael Sake

 

'I'm a long time shopper at magicshop.co.uk and always receive the best products with the best care! My Xmas package came today actually, so thanks! - Mark Barber

Best Magic Shops

Sample size: 1531 customers that had recently placed an order responded.

 

'I've received excellent personal service from all the staff at your magic shop' - John Benest

 

'I'm an older, beginner with a love for magic tricks and memories of my brother and dad and his friend, all of whom practiced on me!! Love the Merchant of Magic website and the very enticing links.' - Sheena Banfield

 

'Thank you so much for your time and thanks for the service you have provided me over the last year.' - Dominic Dent

 

'Hi Guys, I just wanted to say a huge thank you for your expert service. I have emailed you before and brought many magic  tricks from you, but never phoned before.  I called today to ask about the M5 pk set, and also the spider pen. I'm sorry, I can not remember the name of the person I spoke to, but he was brilliant, very helpful and gave fantastic advice.
 
I have just been online and purchased the Tarantula trick as well as Pressure. The advice given was very helpful and many thanks for you always first class service. Very happy customer.' - Helen Parry

 

'I am delighted with the level of service from the Merchant of Magic and will write an online review of my experience. - Brett Shead

 

'I am only a dedicated amateur of magic and I have only purchased a small quantity of items from you, but I do look forward to reading newsletter and the tips are invaluable to me. Keeping up to date with new magic is invaluable to me. Keep the newsletter coming - Kim Parkes

 

'Thank you for all your magic advice, it is very useful, when I perform for my friends and family. I also thank you for you valuable disposition.' - Manuel Prieto

 

'Nice work! I recently bought a few of your card magic tricks as a Christmas present for my boyfriend.

I was really impressed with the speedy delivery, decent prices and good service generally. The way the tricks were packaged was really appealing and it was a satisfying parcel to unwrap, which may seem like a small thing but it makes a big difference. To get the point, I wanted to express a high level of satisfaction, and you can expect more orders from me! I will be recommending you highly.' - Juliette Caverly

Best Magic Shops Feedback

Sample size: 1531 customers that had recently placed an order responded.

 

'You are the best online magic shop for service.' - Hugh Montgomery

'Excellent magic site and prompt delivery of quality goods' - Christine Kirtlan

'My contact with you has only been great,you are one of the best suppliers i have dealt with and will continue getting my supplies from you. - Ron Court

'Great prices and excellent shipping times.' - Craig Lang

 

'Just wanted to say i loved that ebook, its a great starting point for me in inputting misdirection into my routine. So yeah, basically i just want to encourage you guys to keep going in what you do. You do a fantastic job!!' - Paul Donaldson

 

'Really enjoying all your emails, ebooks, advice, tips and all the rest, and your video was excellent, some really top advice there, thank you so much.' - Rod Hogg

 

'Fantastic Blog Dominic. I found this very helpful... Have been unwittingly applying this idea of practice, and found that moves that I've tried to practice before without success, have become easy!' - Paul Anthony

'You send the most beneficial of emails, I don't reply to them always, but I just wanted to show you my appreciation, you really have fine tuned my skills as a magician.' - Arjun Thakur

'I have ordered several books from the Merchant of Magic and have always had them at good prices and delivered them promptly and well packaged so that they arrive in good condition. In some cases you were the only magic shop that had the particular book I wanted. - Peter Costley

'The service has always been excellent' - Trevor Schmidt

'Top notch service from The Merchant of Magic shop which is why I will keep coming back.' - John Fitzpatrick

'Cracking service as always from The Merchant of Magic. Great info and you guys have changed me from a hobby based trickster to a wizard.' - Wayne Cooper

'Keep doing what you're doing. Love the magic advice and tips, etc. - Jason Dicks

'Always happy with the service and the products from the merchant of magic, never have to wait long for my magic tricks to arrive at my home and never disappointed when they I get them, brilliant! - William McCulloch

'Very happy with the merchant of magic and it is my first stop for all purchases.' - Barry Hopkins

'The magic shop is great and I could not be more happy. I can't find fault with the service at all'. - David Adlam

'I can't believe all the help I've been given, its been absolutely fantastic service. Dominic Reyes seems to go completely out of his way to help. Sometimes when you ask people something you feel as though you're being a pest, but at no time have I felt that way since dealing with the Merchant of Magic and Dominic Reyes. Thanks for everyones help!' - Roy Sumner

'MoM is a trusted and reputable magic shop with a great track record' - Jesal Jivanji

'Receiving your advice emails is great. Just to let you know I'm glad and have to thank you for the updates, your team is doing a great job... Thank you again... - Jonathan Wong

'I used to use a different website and have to say that now I buy my magic at The Merchant of Magic. The emails and support you offer are head and shoulders above it so keep on the great work!' - Colin Guillard

 

'Thank you for your excellent customer service.' - Donna Whittington

 

'I am becoming more and more appreciative of your professional standing on helping us mere mortals to understand the correct approach to magic, not rushing, being natural, not being someone you're not. I'll keep in touch and look forward to hearing more from you" -  John Thorpe

 

'I must admit that as an amateur card magician I have been impressed with your company, to the point where I ordered a Svengali deck and DVD. I feel sure that I will be enticed by many more of your products in the future and will certainly keep an eye on your website.' - Tony Gardiner

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Best Service You Can Get Review by ian
Skill Level 100%
Customer Rating 100%
The Customer Service from MOM is Second to None, I have just joined the site and bought Jimmy Strange's Deceptus and needed some help with the trick so I decided to call the shop for some help, my call was answered within 30 seconds and I explained my problem to them, and low and behold Jimmy Strange was in the shop and answered my question for me how's that for service a fantastic customer service at MOM Many Thanks Ian

(Posted on 06/10/2017)

Merchant of Magic Review Review by Glen Neckles
Skill Level 100%
Customer Rating 100%
A big Thank you to all the guys at The Merchant of Magic.

As a working magician it is very refreshing to be able to receive expert advice about products and handling from people who really understand the profession.

I have certainly benefited from their real world advice.

(Posted on 04/10/2017)

Great service Review by Eric
Skill Level 100%
Customer Rating 100%
I contacted MoM about missing parts in my order and the ticket was responded to quickly. No questions asked and the replacement arrived promptly.They even threw in a pack of sweets for the error.
Good service in that regard and unlike other online magic shops MoM have a very useful blog section filled with good advice for magicians.
Would recommend and buy from again in the future.

(Posted on 28/09/2017)

Huge range Review by Graham J
Skill Level 100%
Customer Rating 100%
Thank you for the great service you provide. Have used your site for a good few years now and am always grateful for the huge range of material you stock.

(Posted on 20/09/2017)

Great customer support Review by Jan Nikolajsen
Skill Level 100%
Customer Rating 100%
I've been super happy with the website, fast shipping and everything, and with your great customer support I will definitely be buying from you again in the future.

(Posted on 19/09/2017)

Thanks magic shop Review by Alan McCarroll
Skill Level 100%
Customer Rating 100%
Thank you for all the information in the posted pdf material, it has helped me with not only working on becoming a better hobbyist magician, it has also helped me practice more effectively.

(Posted on 15/09/2017)

Great Review by Sirady
Skill Level 100%
Customer Rating 100%
It's so good to have a supplier who takes an interest in your progress and offers help and assistance to improve. Thanks for everything

(Posted on 10/09/2017)

Thank you Review by Troy
Skill Level 100%
Customer Rating 100%
I am replying just to say thank you for everything you and your website have provided me as i start my journey as a magician. I've always been a performer, but mostly as a musician. However, the music industry is extremely cut throat and things just haven't been working out. Magic and the community it comes with has given me the gift of a whole new art form to explore with more support than i could have ever hoped. I've only been practicing for about 3 months, but the joy I've found in this craft is amazing. Thanks again!

(Posted on 24/08/2017)

Thanks from Australia Review by Anthony Roberts
Skill Level 100%
Customer Rating 100%
Everything delivered appears to be in excellent condition, so once again I am very appreciative of your customer service and product range.

(Posted on 22/08/2017)

Thanks Review by Barry Frost
Skill Level 100%
Customer Rating 100%
I always feel confident in ordering items from Merchant of Magic.

With thanks

Barry Frost

(Posted on 16/08/2017)

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