Merchant of Magic Customer Service Feedback

Merchant of Magic Customer Service Feedback

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108 Review(s)

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Customer Feedback about the service at The Merchant of Magic. Please feed free to leave us a review on this page.


Choosing a good magic shop to give you support and advice, as well as providing the best selection of magic props and tuition is key to your success as a magicians. The Merchant of magic takes this very seriously, and constantly asks for customer for feedback and reviews. Here are the results from our most recent customers:


'This Merchant of Magic has not only supplied me with quality products, but has also supplied me with valuable information to use the products to the best of my ability when performing. The blogs are priceless as the info comes from professionals and real world performances. Helped me a lot, thanks guys!' - Darrel Cooke


Nick Einhorn review merchant of magic


'DUDE you actually replied that fast??? Where has this website been all my life!
I have to honestly say i will never shop at ********* or ******* magic EVER again, not only is your selection far superior, but the price is so much better even though you are out of the country, the effect I purchased was not even joking like 30 dollars (US) cheaper than ******* and your customer service is exceptional you have made this performer so very very happy and have earned yourself a lifetime customer. Thank you for being so great and helping keep this precious art of magic, so alive and happy' - Enrique Cervantes


'I don't think 19000 Facebook likes doing justice to how supportive and diverse a magic shop you are. All the free tutorials are helpful, and humbling. Little features that genuinely expand insight into practical magic. Cheers MoM - Jordan Nuttall

Merchant of Magic is by far the best magic shop in the United Kingdom. Actually, scrap that, it's the best magic shop in the world. I ordered my package at 1pm and it has just said its dispatched! Amazing, thank you so much! - Joe Chamberlain


'I give your company 100% for effort. 100% of business practice, customer relations, value, etc. etc... I find that Merchant of Magic has slowly, almost become.... in fact, has become my default first line of interest.' - J. W. Cunningham

Good Customer Service from the magic shop

Sample size: 1531 customers that had recently placed an order responded.

'The person who I spoke to on the phone was fantastic. He was an amazing help providing information on the different magic sets that were available and the delivery was also exceptionally quick.' - Lisa Miller


'Excellent customer service and well priced products, I have never been let down A+' - Thomas Hughes


'I found Magic Shop to be excellent, the ease and simplicity of it all from ordering to delivery was second to none. Especially liked the up to date emailing from them telling me how my order was progressing. Keep up the good work - Ian John Bird


'We telephoned the magic shop for guidance for a gift for an experienced 11 year old magician. We were guided to the Street Magic set which has proved to be a big hit and completely on target for the level of our young magician. Well done!' - Sarah Meares


'Can I just say how much of a pleasure it is dealing with The Merchant of Magic! I get things from a couple of UK magic shops, but now I'd say 80% of all my magic shopping is done through you guys, simply because the service is impeccable! The website is so simple to use, delivery is speedy and any time I've phoned up, I've had fantastic advice given to me and a really personable service over the phone. It's things like this that keep me coming back and spending more money!
Thanks again and I look forward to more encounters with you throughout the year!'
- Alex James Preston


Recommended Magic Shop

Sample size: 1531 customers that had recently placed an order responded.

'I spoke to Ben Williams yesterday regarding a few products etc and had a conversation for nearly an hour and a half. I must say the advice I received and everything was terrific! Great guy and very very helpful. Thank you very much.' - Niresh Satkunarajah


'Thanks Guys.  Good tips as always. The magic blogs are great as well. - Joe O'Hara


'Brilliant, thanks Dominic and team! Fantastic service, I'll be back soon!' - Chris Salisbury


'I just wanted to say a big thank you to the Merchant of Magic. So far you are the best site I have found. The quality of the items are always in perfect condition, and your delivery service is unbelievable, I ordered something from another site, and while waiting for 3 weeks for
it to get delivered, I ordered something from you and received it within 2 days.. I'm still waiting for the package from another shop that I ordered last month!' - Louis Stroud


'Thank you so much for your advice through these emails & some advice. I have had from phone calls with your team!' - Colin Reid


'I just wanted to say thank you for the free help, it seems your company really care about the actual customer and not just getting their money.' - Jamie Bullough


'I received my order. I have performed close up magic for many years, and I'm really satisfied! I will be ordering again from your website'. - Mikael Sake


'I'm a long time shopper at and always receive the best products with the best care! My Xmas package came today actually, so thanks! - Mark Barber

Best Magic Shops

Sample size: 1531 customers that had recently placed an order responded.


'I've received excellent personal service from all the staff at your magic shop' - John Benest


'I'm an older, beginner with a love for magic tricks and memories of my brother and dad and his friend, all of whom practiced on me!! Love the Merchant of Magic website and the very enticing links.' - Sheena Banfield


'Thank you so much for your time and thanks for the service you have provided me over the last year.' - Dominic Dent


'Hi Guys, I just wanted to say a huge thank you for your expert service. I have emailed you before and brought many magic  tricks from you, but never phoned before.  I called today to ask about the M5 pk set, and also the spider pen. I'm sorry, I can not remember the name of the person I spoke to, but he was brilliant, very helpful and gave fantastic advice.
I have just been online and purchased the Tarantula trick as well as Pressure. The advice given was very helpful and many thanks for you always first class service. Very happy customer.' - Helen Parry


'I am delighted with the level of service from the Merchant of Magic and will write an online review of my experience. - Brett Shead


'I am only a dedicated amateur of magic and I have only purchased a small quantity of items from you, but I do look forward to reading newsletter and the tips are invaluable to me. Keeping up to date with new magic is invaluable to me. Keep the newsletter coming - Kim Parkes


'Thank you for all your magic advice, it is very useful, when I perform for my friends and family. I also thank you for you valuable disposition.' - Manuel Prieto


'Nice work! I recently bought a few of your card magic tricks as a Christmas present for my boyfriend.

I was really impressed with the speedy delivery, decent prices and good service generally. The way the tricks were packaged was really appealing and it was a satisfying parcel to unwrap, which may seem like a small thing but it makes a big difference. To get the point, I wanted to express a high level of satisfaction, and you can expect more orders from me! I will be recommending you highly.' - Juliette Caverly

Best Magic Shops Feedback

Sample size: 1531 customers that had recently placed an order responded.


'You are the best online magic shop for service.' - Hugh Montgomery

'Excellent magic site and prompt delivery of quality goods' - Christine Kirtlan

'My contact with you has only been great,you are one of the best suppliers i have dealt with and will continue getting my supplies from you. - Ron Court

'Great prices and excellent shipping times.' - Craig Lang


'Just wanted to say i loved that ebook, its a great starting point for me in inputting misdirection into my routine. So yeah, basically i just want to encourage you guys to keep going in what you do. You do a fantastic job!!' - Paul Donaldson


'Really enjoying all your emails, ebooks, advice, tips and all the rest, and your video was excellent, some really top advice there, thank you so much.' - Rod Hogg


'Fantastic Blog Dominic. I found this very helpful... Have been unwittingly applying this idea of practice, and found that moves that I've tried to practice before without success, have become easy!' - Paul Anthony

'You send the most beneficial of emails, I don't reply to them always, but I just wanted to show you my appreciation, you really have fine tuned my skills as a magician.' - Arjun Thakur

'I have ordered several books from the Merchant of Magic and have always had them at good prices and delivered them promptly and well packaged so that they arrive in good condition. In some cases you were the only magic shop that had the particular book I wanted. - Peter Costley

'The service has always been excellent' - Trevor Schmidt

'Top notch service from The Merchant of Magic shop which is why I will keep coming back.' - John Fitzpatrick

'Cracking service as always from The Merchant of Magic. Great info and you guys have changed me from a hobby based trickster to a wizard.' - Wayne Cooper

'Keep doing what you're doing. Love the magic advice and tips, etc. - Jason Dicks

'Always happy with the service and the products from the merchant of magic, never have to wait long for my magic tricks to arrive at my home and never disappointed when they I get them, brilliant! - William McCulloch

'Very happy with the merchant of magic and it is my first stop for all purchases.' - Barry Hopkins

'The magic shop is great and I could not be more happy. I can't find fault with the service at all'. - David Adlam

'I can't believe all the help I've been given, its been absolutely fantastic service. Dominic Reyes seems to go completely out of his way to help. Sometimes when you ask people something you feel as though you're being a pest, but at no time have I felt that way since dealing with the Merchant of Magic and Dominic Reyes. Thanks for everyones help!' - Roy Sumner

'MoM is a trusted and reputable magic shop with a great track record' - Jesal Jivanji

'Receiving your advice emails is great. Just to let you know I'm glad and have to thank you for the updates, your team is doing a great job... Thank you again... - Jonathan Wong

'I used to use a different website and have to say that now I buy my magic at The Merchant of Magic. The emails and support you offer are head and shoulders above it so keep on the great work!' - Colin Guillard


'Thank you for your excellent customer service.' - Donna Whittington


'I am becoming more and more appreciative of your professional standing on helping us mere mortals to understand the correct approach to magic, not rushing, being natural, not being someone you're not. I'll keep in touch and look forward to hearing more from you" -  John Thorpe


'I must admit that as an amateur card magician I have been impressed with your company, to the point where I ordered a Svengali deck and DVD. I feel sure that I will be enticed by many more of your products in the future and will certainly keep an eye on your website.' - Tony Gardiner

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Featured Product No
Amazing Customer Service Review by Colleen
Difficulty Level (1 Easy - 5 Hard) 20%
Satisfaction 100%
Bought book for my nephew in Ireland and the customer service was great when I needed some help. Would shop here again.

(Posted on 04/09/2020)

Fantastic Review by Graham Le Sueur
Difficulty Level (1 Easy - 5 Hard) 40%
Satisfaction 100%
I have always found the service fantastic and would recommend Merchant of Magic without hesitation

(Posted on 08/07/2020)

The best magic shop Review by Scott Campbell
Difficulty Level (1 Easy - 5 Hard) 100%
Satisfaction 100%
I’ve used this shop for a number of years now and I can’t say enough about them.

The shop and web site has a huge selection for all levels. The team are experts in their field and will take the time to assist in any way they can.

I’ve used a few web sites, but this is by far the best!

(Posted on 12/06/2020)

Superb Review by Peter kitchen
Difficulty Level (1 Easy - 5 Hard) 100%
Satisfaction 100%
My dealings with Magic Shop UK have always been handled with efficiency, speed, understanding and excellent communication. Superb customer skills!

(Posted on 12/06/2020)

Brilliant Review by Wayne Fox
Difficulty Level (1 Easy - 5 Hard) 100%
Satisfaction 100%
Brilliant service as always with this store. Once again I’ve received my products within 48 hours of ordering. Love their website too

(Posted on 10/06/2020)

Great magic shop Review by Etienne Pradier
Difficulty Level (1 Easy - 5 Hard) 100%
Satisfaction 100%
Great shop and awesome quality trick trust me

(Posted on 10/06/2020)

Review Review by Lloyd Jolley
Difficulty Level (1 Easy - 5 Hard) 20%
Satisfaction 100%
17 hours ago
Merchant of Magic is for me the most diverse and well resourced store of all things of sorcery and Mindreading in the UK. Dominic and his small but specially trained and dedicated team of Magicians are always there to happily advise to anyone of any skill, without encouraging you toward anything inappropriate to your needs or budget . My friend has children and has sent them on one of the Holiday Magic training clubs Dominic runs and the kids loved it.

(Posted on 10/06/2020)

Merchant of Magic Review Review by Rober Skey
Difficulty Level (1 Easy - 5 Hard) 40%
Satisfaction 100%
I've used this retailer a few times in the past and have always received excellent service - good prices and well packaged items. However, a quick shout out to them recently for service that was above and beyond. I had lost video instructions for a set of USA products that it was not easy to resolve. Merchant of Magic took the lead for me and fixed the matter on my behalf. Excellent customer service :)

(Posted on 10/06/2020)

Excellent products and services Review by Jajool
Difficulty Level (1 Easy - 5 Hard) 20%
Satisfaction 100%
Coming into the illusionist world late in life to, hopefully, enthral and entertain my three young grandsons. Have been impressed with the first hand customer service and quality products. Well done MoM, I look forward to expanding my magical powers with your help.

(Posted on 12/02/2020)

Thank you Review by Bhavash Vaghela
Difficulty Level (1 Easy - 5 Hard) 20%
Satisfaction 100%
I am a regular buyer at Just wanted to drop you a line to say, keep up the excellent customer service. I recently purchased something from {name removed} but the customer service I received was beyond terrible. It made me want to take the time out to just say thank you for the service you have given me to date!

(Posted on 27/01/2020)

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